Aged Care Frequently Asked Questions

Aged care refers to services and support designed to help older people with everyday activities, personal needs, health-related support and maintaining independence as they age.

Yes. Many aged care services can be delivered in the comfort and familiarity of your own home. Home-based support can help with personal care, household activities, transport, social connection and other everyday needs.

Aged care support may benefit older people who need some assistance with daily activities, personal care, mobility, household tasks or other routines while continuing to live at home.

No. Good aged care should support your independence, choices and preferences. The aim is to assist where needed while helping you continue doing the things you can safely manage yourself.

Support at home can include assistance with personal care, domestic tasks, nursing, meal preparation, transport, social support, respite care and other services depending on the person’s needs and circumstances.

Yes. Support should reflect your individual needs, routines, preferences and goals. Care arrangements can also be reviewed if your circumstances change.

Where appropriate and with your involvement, family members or trusted people can be included in conversations about your care and support needs.

Yes. Your care does not have to include every available service. Support can be focused on the areas where you actually need assistance.

Aged personal care is support with everyday personal activities that may become more difficult with age, such as showering, grooming, dressing, toileting and other personal routines.

Personal care should always be provided with dignity, respect and consideration for your privacy, choices and preferred routines.

Personal care can be tailored around your established routines and preferences so that assistance feels comfortable and respectful.

Yes. Personal care needs can change over time. Support can be reviewed and adjusted according to your current circumstances and daily needs.

Apex Aged Care Services provides a range of home-based aged care support services.

These may include personal care, domestic assistance, nursing care, respite care, dementia care, transport support and other forms of assistance depending on your needs.

Domestic assistance can help with everyday household activities such as cleaning, laundry and maintaining a comfortable home environment.

Respite care can provide temporary support for an older person while giving family members or regular carers time to rest, attend appointments or manage other responsibilities.

Transport support may assist older people with getting to appointments, shopping or community activities where suitable support arrangements are available.

Dementia care support can be personalised around the person’s needs, routine, safety, comfort and independence at home.

Eligible older Australians may be able to access government-funded aged care support. Eligibility, assessment and available support will depend on individual circumstances.

Private care may provide another option for individuals or families seeking flexible, short-term or ongoing support outside government funding arrangements.

Yes. You can speak with the Apex team about your circumstances and the types of services that may be relevant to you or your loved one.

You can visit our Aged Care Guide for helpful information about aged care, support at home, care options and choosing suitable services.

You can start by contacting our team or booking an appointment. We can talk through your current needs, preferences and the type of support you are looking for.

You can use our online appointment page or contact us directly by phone.

It can be helpful to discuss the type of assistance you need, your current daily routine, any areas where you are finding things more difficult and what is most important to you or your loved one.

Apex Aged Care Services is located at Suite 416, 87 Overton Rd, Williams Landing VIC 3027.

You can contact our team using the details below.